Otrs Otrs

stack.watch can notify you when security vulnerabilities are reported in Otrs. You can add multiple products that you use with Otrs to create your own personal software stack watcher.

By the Year

In 2020 there have been 15 vulnerabilities in Otrs with an average score of 5.2 out of ten. Last year Otrs had 13 security vulnerabilities published. That is, 2 more vulnerabilities have already been reported in 2020 as compared to last year. Last year, the average CVE base score was greater by 0.66

Year Vulnerabilities Average Score
2020 15 5.21
2019 13 5.88
2018 2 5.75

It may take a day or so for new Otrs vulnerabilities to show up. Additionally vulnerabilities may be tagged under a different product or component name.

Latest Otrs Security Vulnerabilities

BCC recipients in mails sent from OTRS are visible in article detail on external interface

CVE-2020-1775 4.3 - Medium - June 08, 2020

BCC recipients in mails sent from OTRS are visible in article detail on external interface. This issue affects OTRS: 8.0.3 and prior versions, 7.0.17 and prior versions.

Information Leak

When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys

CVE-2020-1774 4.9 - Medium - April 28, 2020

When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.

Information Leak

In the login screens (in agent and customer interface), Username and Password fields use autocomplete

CVE-2020-1769 4.3 - Medium - March 27, 2020

In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Information Leak

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed

CVE-2020-1770 4.3 - Medium - March 27, 2020

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Information Leak

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript)

CVE-2020-1771 5.4 - Medium - March 27, 2020

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

XSS

It's possible to craft Lost Password requests with wildcards in the Token value, which

CVE-2020-1772 7.5 - High - March 27, 2020

It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Information Leak

An attacker with the ability to generate session IDs or password reset tokens

CVE-2020-1773 8.1 - High - March 27, 2020

An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.

Insufficient Entropy

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11

CVE-2019-16375 5.4 - Medium - March 19, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

XSS

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8

CVE-2019-13457 4.3 - Medium - March 10, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Information Leak

An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6

CVE-2019-10065 4.3 - Medium - March 10, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.

Information Leak

The external frontend system uses numerous background calls to the backend

CVE-2020-1768 5.4 - Medium - February 07, 2020

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.

Insufficient Session Expiration

An improper control of parameters

CVE-2020-1765 5.3 - Medium - January 10, 2020

An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Improper Input Validation

Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript

CVE-2020-1766 6.1 - Medium - January 10, 2020

Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

XSS

Agent A is able to save a draft (i.e

CVE-2020-1767 4.3 - Medium - January 10, 2020

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12

CVE-2019-18179 4.3 - Medium - January 06, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Information Leak

Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g

CVE-2019-18180 7.5 - High - December 05, 2019

Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions.

Loop with Unreachable Exit Condition ('Infinite Loop')

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8

CVE-2019-13458 6.5 - Medium - August 21, 2019

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.

Credentials Management

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19

CVE-2019-12746 6.5 - Medium - August 21, 2019

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Information Leak

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7

CVE-2018-11563 4.6 - Medium - July 08, 2019

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.

Downstream Injection

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7

CVE-2019-12248 4.3 - Medium - June 17, 2019

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

Improper Input Validation

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8

CVE-2019-12497 5.3 - Medium - June 17, 2019

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Information Leak

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5

CVE-2019-9753 4.3 - Medium - June 03, 2019

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Information Leak

An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6

CVE-2019-10066 5.4 - Medium - May 22, 2019

An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6, Community Edition 6.0.x through 6.0.17, and OTRSAppointmentCalendar 5.0.x through 5.0.12. An attacker who is logged into OTRS as an agent with appropriate permissions may create a carefully crafted calendar appointment in order to cause execution of JavaScript in the context of OTRS.

XSS

An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17

CVE-2019-10067 5.4 - Medium - May 22, 2019

An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.

XSS

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6

CVE-2019-9892 6.5 - Medium - May 22, 2019

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

XML Injection (aka Blind XPath Injection)

An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5

CVE-2019-9751 4.8 - Medium - March 13, 2019

An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm.

XSS

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4

CVE-2019-9752 8.8 - High - March 13, 2019

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

Improper Control of Generation of Code ('Code Injection')

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13

CVE-2018-20800 6.5 - Medium - March 13, 2019

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Improper Input Validation

An issue was discovered in OTRS 6.0.x before 6.0.7

CVE-2018-10198 4.3 - Medium - June 06, 2018

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

Information Leak

** DISPUTED ** In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1

CVE-2018-7567 7.2 - High - March 04, 2018

** DISPUTED ** In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability by loading a crafted opm file with an embedded CodeInstall element to execute a command on the server during package installation. NOTE: the vendor disputes this issue stating "the behaviour is as designed and needed for different packages to be installed", "there is a security warning if the package is not verified by OTRS Group", and "there is the possibility and responsibility of an admin to check packages before installation which is possible as they are not binary."

Unrestricted File Upload