Auth-Required SSRF in Cisco Packaged/Unified CCE
CVE-2026-20314 Published on August 19, 2026
Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability
A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device.
This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device.
Vulnerability Analysis
CVE-2026-20314 is exploitable with network access, and requires small amount of user privileges. This vulnerability is considered to have a low attack complexity. The potential impact of an exploit of this vulnerability is considered to have no impact on confidentiality, with no impact on integrity, and no impact on availability.
Weakness Type
What is a SSRF Vulnerability?
The web server receives a URL or similar request from an upstream component and retrieves the contents of this URL, but it does not sufficiently ensure that the request is being sent to the expected destination. By providing URLs to unexpected hosts or ports, attackers can make it appear that the server is sending the request, possibly bypassing access controls such as firewalls that prevent the attackers from accessing the URLs directly. The server can be used as a proxy to conduct port scanning of hosts in internal networks, use other URLs such as that can access documents on the system (using file://), or use other protocols such as gopher:// or tftp://, which may provide greater control over the contents of requests.
CVE-2026-20314 has been classified to as a SSRF vulnerability or weakness.
Products Associated with CVE-2026-20314
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Affected Versions
Cisco Packaged Contact Center Enterprise:- Version 12.5(1) is affected.
- Version 11.0(1) is affected.
- Version 12.0(1) is affected.
- Version 11.0(2) is affected.
- Version 11.5(1) is affected.
- Version 10.5(1) is affected.
- Version 10.5(2) is affected.
- Version 11.6(2) is affected.
- Version 10.5(1)_ES7 is affected.
- Version 11.6(1) is affected.
- Version 10.5(2)_ES8 is affected.
- Version 12.5(2) is affected.
- Version 12.6(2) is affected.
- Version 15.0(1) is affected.
- Version 12.6(1)ES3 is affected.
- Version 12.6(1)ES1 is affected.
- Version 12.6(1) is affected.
- Version 12.6(1)ES2 is affected.
- Version 12.6(1)SecurityPatch is affected.
- Version 12.5(1)ES1 is affected.
- Version 12.5(1) is affected.
- Version 12.6(1)ES4 is affected.
- Version 11.0(1) is affected.
- Version 10.5(1) is affected.
- Version 12.0(1) is affected.
- Version 10.5 is affected.
- Version 11.0 is affected.
- Version 11.5 is affected.
- Version 12.6(2) is affected.
- Version 12.6(2)ES1 is affected.
- Version 12.6(2)ES2 is affected.
- Version 15.0(1) is affected.
- Version 12.6(2)ES3 is affected.
- Version 15.0(1)ET01 is affected.
- Version 15.0(1)_SP1 is affected.
- Version 15.0(1)ES202508 is affected.
- Version 15.0(1)ES202511 is affected.
- Version 12.6(2)ES4 is affected.
- Version 15.0(1)SU1 is affected.
- Version 15.0(1)ES202603 is affected.
- Version 12.6(2)ES5 is affected.