CVE-2026-20170: XSS in Cisco Webex CC Desktop Agent enables session theft
CVE-2026-20170 Published on April 15, 2026
A vulnerability in the Desktop Agent functionality of Cisco Webex Contact Center could have allowed an unauthenticated, remote attacker to conduct cross-site scripting attacks. Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is needed. This vulnerability existed because HTML and script content was not properly handled. Prior to this vulnerability being addressed, an attacker could have exploited this vulnerability by persuading a user to follow a malicious link. A successful exploit could have allowed the attacker to steal sensitive information from the browser, including authentication and session information.
Vulnerability Analysis
CVE-2026-20170 is exploitable with network access, requires user interaction. This vulnerability is considered to have a low attack complexity. The potential impact of an exploit of this vulnerability is considered to have a small impact on confidentiality and integrity, and no impact on availability.
Weakness Type
What is a Basic XSS Vulnerability?
The software receives input from an upstream component, but it does not neutralize or incorrectly neutralizes special characters such as "<", ">", and "&" that could be interpreted as web-scripting elements when they are sent to a downstream component that processes web pages. This may allow such characters to be treated as control characters, which are executed client-side in the context of the user's session. Although this can be classified as an injection problem, the more pertinent issue is the improper conversion of such special characters to respective context-appropriate entities before displaying them to the user.
CVE-2026-20170 has been classified to as a Basic XSS vulnerability or weakness.