SimpleHelp v5.5.7-5.5.7 Arbitrary File Upload via Zip Slip (RCE)
CVE-2024-57728 Published on January 15, 2025
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Known Exploited Vulnerability
This SimpleHelp Path Traversal Vulnerability is part of CISA's list of Known Exploited Vulnerabilities. SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
The following remediation steps are recommended / required by May 8, 2026: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Vulnerability Analysis
CVE-2024-57728 is exploitable with network access, and requires user privileges. This vulnerability is considered to have a low attack complexity. This vulnerability is known to be actively exploited by threat actors. The potential impact of an exploit of this vulnerability is considered to be very high.
Weakness Type
What is a Directory traversal Vulnerability?
The software uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the software does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory.
CVE-2024-57728 has been classified to as a Directory traversal vulnerability or weakness.
Products Associated with CVE-2024-57728
Want to know whenever a new CVE is published for Simple Help Simplehelp? stack.watch will email you.
Exploit Probability
EPSS (Exploit Prediction Scoring System) scores estimate the probability that a vulnerability will be exploited in the wild within the next 30 days. The percentile shows you how this score compares to all other vulnerabilities.