SimpleHelp v5.5.7 Unauthenticated Path Traversal Remote File Retrieval
CVE-2024-57727 Published on January 15, 2025
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Known Exploited Vulnerability
This SimpleHelp Path Traversal Vulnerability is part of CISA's list of Known Exploited Vulnerabilities. SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
The following remediation steps are recommended / required by March 6, 2025: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Vulnerability Analysis
CVE-2024-57727 can be exploited with network access, and does not require authorization privileges or user interaction. This vulnerability is considered to have a low attack complexity. This vulnerability is known to be actively exploited by threat actors in an automatable fashion. The potential impact of an exploit of this vulnerability is considered to have a high impact on confidentiality and integrity, and no impact on availability.
Weakness Type
What is a Directory traversal Vulnerability?
The software uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the software does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory.
CVE-2024-57727 has been classified to as a Directory traversal vulnerability or weakness.
Products Associated with CVE-2024-57727
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Exploit Probability
EPSS (Exploit Prediction Scoring System) scores estimate the probability that a vulnerability will be exploited in the wild within the next 30 days. The percentile shows you how this score compares to all other vulnerabilities.