solarwinds web-help-desk CVE-2024-28986 is a vulnerability in SolarWinds Web Help Desk
Published on August 13, 2024

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Vendor Advisory Vendor Advisory NVD

Known Exploited Vulnerability

This SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability is part of CISA's list of Known Exploited Vulnerabilities. SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.

The following remediation steps are recommended / required by September 5, 2024: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Vulnerability Analysis

CVE-2024-28986 is exploitable with network access, and does not require authorization privileges or user interaction. This vulnerability is considered to have a low attack complexity. It has the highest possible exploitability rating (3.9). The potential impact of an exploit of this vulnerability is considered to be critical as this vulnerability has a high impact to the confidentiality, integrity and availability of this component.

What is a Marshaling, Unmarshaling Vulnerability?

The application deserializes untrusted data without sufficiently verifying that the resulting data will be valid.

CVE-2024-28986 has been classified to as a Marshaling, Unmarshaling vulnerability or weakness.


Products Associated with CVE-2024-28986

You can be notified by stack.watch whenever vulnerabilities like CVE-2024-28986 are published in these products:

SolarWinds Web Help Desk
 

What versions of Web Help Desk are vulnerable to CVE-2024-28986?