Cisco ECE EAAS DoS via MR PIM
CVE-2024-20484 Published on November 6, 2024

Cisco Enterprise Chat and Email Denial of Service Vulnerability
A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.

NVD

Vulnerability Analysis

CVE-2024-20484 is exploitable with network access, and does not require authorization privileges or user interaction. This vulnerability is considered to have a low attack complexity. The potential impact of an exploit of this vulnerability is considered to have no impact on confidentiality and integrity, and a high impact on availability.

Attack Vector:
NETWORK
Attack Complexity:
LOW
Privileges Required:
NONE
User Interaction:
NONE
Scope:
UNCHANGED
Confidentiality Impact:
NONE
Integrity Impact:
NONE
Availability Impact:
HIGH

Weakness Type

Improper Input Validation

The product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.


Products Associated with CVE-2024-20484

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Cisco Enterprise Chat And Email
 

Affected Versions

Cisco Enterprise Chat and Email: cisco enterprise_chat_and_email:

Exploit Probability

EPSS
0.91%
Percentile
75.82%

EPSS (Exploit Prediction Scoring System) scores estimate the probability that a vulnerability will be exploited in the wild within the next 30 days. The percentile shows you how this score compares to all other vulnerabilities.